Betingelser


Payment

Calla receives payment with VISA-Dankort and Mastercard. Payment will be deducted from your account on the day the item is shipped.

All amounts are in DKK. Danish kroner and is incl. VAT.

Calla uses an authorized payment server that encrypts all of your card information with SSL (Secure Socket Layer) protocol. This means that you can not read your information.

Delivery

Calla delivers within 1-3 business days.

Orders we receive over the weekend or on public holidays are shipped within 1-3 business days from the next working day.

Prices and shipping

All our prices are incl. 25% VAT. Shipping is 30, - kr on all orders to Denmark. Subject to printing errors, price and price changes as well as technical errors.

Customer service

You can contact us with any questions. questions at shop@calla.dk. We strive to answer your inquiries within 24 hours.

Cancellation

If what you ordered does not live up to the image you had in your mind, you should of course be able to return your item.

A full return of 14 days is given on items purchased in our webshop. The period is counted from the day you receive the order. Return costs must be borne by yourself. Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.

The notification shall be given per mail at shop@calla.dk. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You must enclose a copy of the order confirmation or other documentation for your purchase.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You own the responsibility for the package / goods until Calla's receipt. Note! Packages will not be sent on demand.

The condition of the product when you return it.
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant's commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Warranty

A license is granted under 2 years in accordance with the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication. The complaint does not apply to errors or damage caused by improper operation of the product / service.

Calla will cover return costs to a reasonable extent. When you return the item, please ascertain as much as possible what the problem is.

Upon return, inquiries and complaints are sent to:
Calla
Ålborggade 14, 2 tv
2100 Copenhagen East

shop@calla.dk
Tel.: +45 26221143

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You own the responsibility for the package / goods until Calla's receipt. Note! Packages will not be sent on demand.

Reimbursement

If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Privacy

In order to shop at Calla.dk, you must provide at least the following information:
• Name
• Address
• Email address
• Phone / mobile number

The above data is stored with information about which items you have purchased for 5 years from the end of the fiscal year to which the information relates, cf. section 10 of the Public Administration Act, after which the information is deleted.

Information is not disclosed or sold to third parties unless this happens in connection with a restructuring or a full or partial sale of the company.

As a customer you have the opportunity to gain insight into our registration of data about you and you may object to a registration in accordance with the rules of this in the Personal Data Processing Act and inquiry in connection with this will be addressed to Calla via e-mail shop@calla.dk.

Cookies

Calla.dk can collect information about the user's computer, including the user's IP address, operating system and browser type, for system administration. This is statistical information used to clarify the actions and patterns of users and is not intended to identify an individual. A cookie is not a program and does not contain viruses.